28 - Jessica Jester Saucedo | Mighty Process Server

Full Transcript
0:00Jessica Jester Saucedo:When you're serving an incapacitated person, you have to state in an affidavit that you've delivered it to that person personally. But I had one experience where the person I was serving literally had no arms. I couldn't hand this person the papers. And they're a minor. They were like, you know, 12, 13 years old. And you know, so my affidavit said that I left the papers for this girl, but in the presence of the person who was her care provider. And I guess the biggest nightmare was that the auditor at the court went back and reviewed all the affidavits. Unfortunately, it was like two years later and decided that the service was not good and I had to go back and I had to reserve her.

0:49Intro:You're listening to Process Server Daily, the show where hustle meets strategy in the high stakes world of process serving. From elite pros to the new servers taking massive action, these are the voices of a rising industry. Hosted by the founder of 1, 2, 3 legal support, mighty Mike Reed. This is your backstage path to building a profitable process serving empire. Let's get into it.

1:20Mighty Mike:I am really excited to bring on an excellent guest. My guest today is a certified process server in Texas with 13 years serving papers. She has held positions on the board of directors for TPSA and Tech saps in Texas as well as served on a number of committees with napps, the national association of Professional Process Servers. Her passion is for helping people. She has lots of ideas and opinions and is unafraid to share her cool perspective, which is one of the things I love about her, even if it's not the most popular view. She and her special Sprouse founded Wedeliver legal services in 2012 and she appreciates her long term clients and honestly, one of the coolest people I know. Jessica Jester Salcedo, welcome to the show.

2:10Jessica Jester Saucedo:Thanks, Mike.

2:12Mighty Mike:Hey, you know, this has been really cool. I'm really excited for you to come on and like just kind of tell your story, you know. The Process Server Daily show is all about highlighting process servers who have really made an impact on the industry and or just have a cool story to tell and so, so it's really cool to bring you on and you have a lot of experience when it comes to associations and building a business and starting a business. And so this is really cool. So take just a minute and tell us a little bit about how you got started in the industry.

2:44Jessica Jester Saucedo:Well, I responded to an ad on Craigslist Girl Friday needed for legal services business and I had no clue what I was getting into. But I went and I interviewed and did a second interview and a third interview and I got the job. And within two weeks of starting helping this gentleman, Mr. Ron Gilbo, with his company, Best Process Service, he went into the hospital to have a hip replacement. So I was kind of thrown into this managerial role really fast when I didn't know a whole lot about anything. And he helped me from his hospital bed in his living room get his business. I keep his business going while he was recovering.

3:32Mighty Mike:Oh, my goodness. So did you. Did you find yourself. You don't have to answer this. Did you find yourself having to change bedpans and stuff to you?

3:40Jessica Jester Saucedo:No. I made him the occasional sandwich for lunch, you know. But Ron and India Gilbo were just a blessing to my family at the time because we, my kids were really little and I was looking for a place where I would have the flexibility to be able to take my kids to school and pick them up and participate in school activities. And they were just a godsend for us. So it was a perfect match. And they helped me get my certification as a process server through the state of Texas, and then I worked for them. Well, Mr. Gilbo passed away in 2007, and then I continued to manage the business for his wife through 2012. And she sold her portion of the company to myself and my husband. And we used that client list to start. We deliver legal services in 2012.

4:38Mighty Mike:Okay. Yeah. Wow. So it's interesting hearing the different reasons people get in the industry a lot of times. Actually almost every time people get in the industry because they want to earn some money, right? It's like, not like people are sitting around going, I'm going to be a process server one day. Right? And they're like, but the interesting thing is, is once you get into it and if you actually treat it like a business, it actually ends up being something that can really, really bless your life. Not just, you know, like a fly by night business, like a paper route. It's not just like a literal paper route where you're throwing papers, even though that actually has some. Some quality to it too. I mean, when you're a kid, a decent little living. So. All right, well, we really want to dive into your story the process server Daily show is about. And they get in the server nation. The listeners really are all about listening to the stories that make process servers either cringe. Right. Or the stories that make process servers go like, yeah, that happened one time. That's really cool. I love it when you can have a Good success story as well. So. But first, you know, we don't want to dive all into negativity, but we are going to dive first into your worst experience. Take us to that, where you had that one experience that was just terrible.

5:52Jessica Jester Saucedo:Well, I'm not sure about one specific experience, but I deal with a lot of guardianship cases, a lot of incapacitated people. And sometimes you're serving facilities, and these facilities, they really need to get the documents that you have because they can't progress this person's payment or fees or their wellness until they get these documents delivered. So, you know, the worst situations for me are those that I can't just serve it and walk away from. The ones where I can't say, you know, here's your paper and you're done. The ones that require a little more hand holding and a little more walking through. And then technicalities in affidavits. Like when you're serving an incapacitated person, you have to state in an affidavit that you delivered it to that person personally. But I had one experience where the person I was serving literally had no arms. I couldn't hand this person the papers. And they're a minor. They were like, you know, 12, 13 years old. And, you know, so my affidavit said that I left the papers for this girl, but in the presence of the person who was her care provider. And I guess the biggest nightmare was that the auditor at the court went back and reviewed all the affidavits. Unfortunately, it was like two years later and decided that the service was not good. And I had to go back and I had to reserve her, you know, but we do what it takes to get the job done and make our clients happy. It's just unfortunate that two years goes by between a service and this poor girl's livelihood was at stake. I mean, these guardianship cases are so important. And, you know, it's. It's sad. It makes me sad that the courts were not more expedient with their verification process.

7:52Mighty Mike:Yeah. Wow. Yeah. And so a lot of times, the crazy thing is, a lot of times we can't really control all the different elements in our businesses, in our lives, like in our own business. That's why in your business, you want to control what you can control and then mitigate for what you can't control, like whatever might. Bad things might happen. Right. Like, you can't control what happened in that situation. The best thing you can do is run a good business, like have successful practices, have policies, have procedures, have Things put in place, have meetings regularly where you're cya, where you're covering your butt, where you're teaching your people, don't do this, don't do that, don't do that. And you can actually document and have them sign those kinds of things, let them know this is the way you do it. So that if anything ever happens, like, hey, we did everything in our power to notify the employee or the server or whatever, blah, blah, blah. So, yeah, that's a. That's definitely an experience that can be frustrating. You know, I had one similar where business and professions. Actually I was beating on the door of this one house and I only went there like three or four times and knocked on the door like in the course of a week. But he did a complaint. I actually gave it to another server to keep attempting. So I think I only attempted once or twice. And he attempted three more times. And the guy actually went to the Business and professions code or to the county and did. I didn't even know you could do this. And filed a formal complaint because they didn't know how to handle it. They had to send it to the district attorney. So then the district attorney's office couldn't tell me why. But he was calling my office daily trying to get a hold of me because I was out gone serving and stuff. And finally I called him back and they wanted to meet with me about it. And then they had like an ongoing investigation. And what's funny is that I had to, like, if I didn't know my stuff, I would have been. I would have been really sweating. But I was like, look, you know, in my area, I'm like one of the area governors or I was before. And like, I'm on the education committee for my. My cat calls pro for my conference. Let me show you. This is how it is. When he was saying, is it even legal for you as a process over to knock at 9pm Right? Yeah, it is. I can knock at 2pm or 2am right now. The other laws that you might be, you know, violating, of course, you know, in general, you know, just a public nuisance or whatever. There's other laws you can violate. But as a process server, you could serve it at any time. And there are different types of documents granted that you can't serve. And in some states you can't serve on Texas. And so I always get people that comment on Sunday. Some people, I get people that comment these different things. Like, I know every state is different, but what the point is, you have to have Your stuff in order. The one thing I learned from that was save my field sheets. You know, we scan all our field sheets and. Because even if it didn't make it online, if I can look at a field sheet of what I wrote, you know, dog barking or, you know, scratch a little note or a little picture or a little, like, I'll doodle waiting for the person. I can't tell you how many people I served after doodling for five or 10 minutes and after writing my notes and writing down the dogs and all the different things that I saw in the yard. So, yeah, Cool.

10:58Jessica Jester Saucedo:Cool.

10:58Mighty Mike:I love your story. Let's dive into your greatest experience working in this industry. Take us to that moment.

11:05Jessica Jester Saucedo:Well, again, it's been a long time since I've served many papers. I pretty much run my office now, and I have servers who help serve the papers. But probably the best experiences that I can remember have to do with, you know, just the company parties, the client dinners, the invitations that you get from some of your, you know, from some of your better clients. The holiday season is right around the corner. I got my tree up in the back, and, you know, this is the time of year where these attorneys and law firms pay it back. So, you know, my husband and I have been invited to a couple of really nice restaurants and really nice office parties and stuff like that. And, you know, that's. That's probably the best and most rewarding portion of the job. Not too. Not too often when you're out in the field are you rewarded by the person that you're delivering papers to.

12:02Mighty Mike:You know, it's true. It's true. Yeah. Oftentimes when you're out there serving, you serve people, and if you've been serving long enough, you know that the person your customer is your customer, but the person you're serving is actually the person you're doing a service to. Right. You're informing them that they're being, you know, that there's this action against them, and that's why it's so important that you're good at your job. Because if you're not good at your job, they're not going to be properly notified and their rights are being infringed upon. So it's definitely an interesting concept, what we do as process servers and private investigators, too, and the different things. So good, good. Yeah, definitely your greatest experience getting invited to parties is got. It's pretty good. I mean, that's pretty good. I haven't had that before. That's pretty good. So have you served Anyone famous?

12:58Jessica Jester Saucedo:I've never actually gotten someone famous served. I've been to the Alamo Dome here in San Antonio to try to serve a couple of people. In the past, I had this popular band called La Aventura. I think they're a Tejano or, you know, some sort of band, but they were really popular, and they were opening for maybe, like, Enrique Iglesias. And that was kind of cool to get to go into the underworld of what is the Alamo Dome, where the security guards are all around and the buses and the limos come down to drop these people off. You know, they're not. They were not very nice coming off the bus to greet a process server. And it was very difficult to get any of them to tell me anything about who, you know, to identify the specific band members that we were for. But it was definitely an interesting experience. The staff at the Alamo Dome was great, but I did learn an interesting experience. And that is, you know, in Texas, they tell us that we should be forthright and forthcoming about what we're doing. We're not supposed to lie or, you know, carry a package to deceive the person that we're trying to serve, which is a big difference between Texas and California. So I was trying to do this the right way, and I'm going to tell you the right way was not the right way because it didn't get the job done. And I ended up calling my buddy who was willing to do it the not right way and go down in the audience and wait to try to toss the papers up on stage. And I think he probably got the job done.

14:40Mighty Mike:There you go. Yeah, that's cool. I've. I've heard a couple cool stories where they talk about. I can't remember who it was, but he was saying. I think it might have been Andy Eston here in California. He was saying that he was serving somebody, Johnny Carson or someone famous like that. And he ended up calling their office and saying, if you don't. If you don't come out, like, I will serve you on stage. When you come out and start singing, I will. And the guy called right away, and he goes, you know, just call me anytime you have anything, okay? Don't come to serve me on stage. You know, I'm gonna look it up. I'm gonna ask Andy. I can't remember if it was him. He's got some pretty good stories of serving people in the Playboy Mansion and stuff like that. So very cool. So what. Let me ask you this. Like, you know, you Got some great stories. You've been in business for a little bit. What. What makes your business different from other businesses in your area? If I'm an attorney and I'm calling your area and I'm like, I want to hire a process server, why do I hire your business instead of the next person's?

15:43Jessica Jester Saucedo:Well, first of all, I listen to my clients and I ask a lot of questions to try to find out as much about the job as I can, because I know that different process servers have different strengths and different weaknesses. And in my firm, I've got process servers who have strengths and process servers who have weaknesses. Unfortunately, one of our weaknesses is patience and sitting and waiting and doing stakeouts. I'm not a private investigator. In Texas, you're supposed to have a PI License in order to legally perform a stakeout. So we do what we call sit and wait or wait time. But patience is a virtue, and if I am not the right person for the job, I will tell my clients I'm not the right fit for this job. I think we need this kind of process server. Who specializes in this? I have a couple of buddies. My buddy Dennis Cromwell here in San Antonio used to work for the CIA, and he's ex military. And, you know, anytime I need someone served at the courthouse, he's my guy because he's really, really good at picking out one face in a crowd of people. He was trained for it, you know, but we don't all have the luxury of having that specific training. So I think the thing that really sets me apart is that if I know that I'm not the right fit for the job, I'm going to be honest with my clients, tell them I may not be the right fit. But look, we can go with these people and we can get the job done, and I think they appreciate the honesty.

17:21Mighty Mike:That's good. Yeah. Knowing your limitations is actually one of the things that frees you, because then you're able to say, you know what? We don't do that, but we do a dang good this. Right? You know, I always use the example of In N Out. You know, I know they're not everywhere, but In N Out burgers, you know, or another one's like five guys. I mean, there's a few, but, like, basically, we don't do a chicken sandwich, but we make a dang good cheeseburger. Right? And that's what you want to be in every business that's really scaled and has really done a good job of providing a good service or a product it's usually that there's like three to five services max and they're really good at one of those things. One of those things. They're better than anybody else and that's the business that's usually, you know, or they have a differentiating factor. Like they're the only person in the pond for 10 years. You know, like in California with one legal, you know, you get some of these guys, they were first to, first to bat and they, no one else came along for 10 years. And like when it comes to E filing, they built their own E filing port. They started E filing for in many respects in California. So Good, good stuff. Yeah, I love that. I would definitely hire you over the next guy. Just so you know, a girl, I mean, anyways. All right, great. So that's what makes your business different. Tell us, what are you working on right now that you're most excited about?

18:52Jessica Jester Saucedo:Well, I am very involved with some of the process server associations and right now my big project that I'm super excited about is with the Tech SAPS association, the Texas association of Professional Process Servers. We're gearing up for this Texas process servers expo and job fair which is an event unlike any of the conferences that any of the other states have done. We're catering this event to the exhibitor, to the vendor and to the independent individual process server. So for process servers, it's just a one day event and they can come for $10, come in the door and have exposure to all of these great vendors and a job fair and all of the education providers from the state of Texas who are certified by the JVCC to teach classes. I mean there are a lot of process servers out there who don't, who don't realize the many different variations of education they have at their fingertips with what's available online and a lot of process servers. The independent servers seem to find trouble going to an expensive conference, you know, where it's a multi day closure for their office. So we're gearing up for this event. February 29, 2020. That's Leap Day. Put it in your calendars. If you're a Texas process server, you should be there. I know you're going to be there. I'm excited you're going to be there. I'm really looking forward to this next big event.

20:27Mighty Mike:Yeah, I got to tell you, I love going to conferences. I've always kind of went to about one a month. And my year in 2020, I thought why don't I just go to a conference a week so literally, literally if you look at my schedule, it's Monday because I have my kids every weekend, my little ones every weekend. And so like basically if it's on the weekend I don't go to those as much. But like the week long conferences, I have one like every week of this, like there's like 48 conferences I'm going to. So what's really cool though is about tech SAPs is like, I know we talked about setting me up with a table, but if you can get me an extra table, I want to do another table. I want to support you guys on this one and help you guys out. I mean, look, you know, I don't know how many process servers are going to come, but first of all I'm going to bring my, I'll have one table for process server daily. Because we are actually going to go in the end of 2020, we're actually going to go nationwide as a process serving company, not as process servers boots on the ground, but supporting process servers with getting more business. Okay. And then the other one is Mighty Automation. What I'm turning into Mighty Mike Marketing, which is my marketing company where we build automated websites. So I'm really excited to go and like see you know, who shows up and because you know, I went to the other Texas conference, which TPSA which was great, a lot of great folks there and so definitely hope and look forward to a great experience. Is there anything that you know about the conference? Right? I mean anything that you know about the expo? Cause we're talking about the exile that might encourage people to come and just have fun.

22:10Jessica Jester Saucedo:Well, you know, because it's a one day event, we're going to try to make it worth everybody's while. I guarantee you that if you come through the doors, you're going to walk away learning something, you know, and that's always exciting for me. I like to learn new things. I think it's going to be a great opportunity for all the vendors in Texas. We tend to need a little more hand holding and a little more, you know, like personal one on one demos and experience with software. I think your Mighty Automation is probably going to get a lot of attraction because people don't know how to build their own websites and they really need that and there's a lot of companies out there that are doing it. And for me this is really just about giving something back to the process server industry in Texas. It's a lot of my time. You know, my husband was in the hospital for a couple of months this Summer and it was, it was

23:12Mighty Mike:eye

23:12Jessica Jester Saucedo:opening experience for both of us because you know, life continues whether you're up or down or in or out. I mean thank goodness for our clients who have just stuck with us and supported us and all the wonderful process servers in and around the San Antonio area who helped us keep our papers served.

23:38Mighty Mike:That's good. It's so important to understand, you know, that you have servers that are out there serving for you and then you have this while you're like trying to manage the in office thing. I think a lot of servers that have boots on the ground, they know they're the guy, they know they're the most important element. They know that and I think you'll agree with me, they're the most important element because they're the ones that are putting the gas, they're the ones that are buying the tires, they're the ones getting the. So I love that you're doing this for them because processor. I know when I was an independent small processor just starting out 20 bucks a served type of situation where like I was doing as many as I could so I could get more money. But then you're putting in more gas because you're doing more miles and then you got the tires and you're just like, can I get a break here? And so it's cool that you guys are doing this expo. Whatever happens fun wise, I will tell you at every single conference or expo or any of the stuff I go to, if there's not something fun going on, I'm doing something fun. So me and you, we're go, we're going at least gonna do a pool party at some point. If not Saturday night then Friday night.

24:43Jessica Jester Saucedo:Let's work on it. I mean if we plan a fun event, I'm sure that more people will come out. I mean this is thing, it's going to be in Round Rock, Texas which is just north of Austin. So you know, we can party at the hotel and then go to 6th street and party downtown Austin if we want to.

25:01Mighty Mike:Oh dang. Downtown Austin. Okay.

25:04Jessica Jester Saucedo:It should be a really fun time.

25:08Mighty Mike:Very cool. Well, I'm excited, I'm excited to see you there and definitely I'm going from one conference to that and then going down to social media marketing world on Sunday morning. So it'll be, it's going to be a busy couple weeks there but I'm really excited to help you got, you know, support you and also just kind of meet all the processor. I love meeting all the great people in Texas.

25:27Jessica Jester Saucedo:So well, and I know they'll come out to see you. I know you got a lot of Texas followers.

25:34Mighty Mike:Yeah, a lot of good Texas people, for sure. Like, I have traveled all over and Texas seems to have the. And maybe it's, maybe it's because when I hear this, the twang, I'm like, I like you. And so I don't know. And you know, my, my girlfriend, she, she talks about, she hates it when I do this, but, you know, I love talking like a little bit, you know, with my country accent. You know, I could totally have a country accent, like all the time. It would be kind of, it'd be fake, but it would be funny too, so. All right.

26:07Jessica Jester Saucedo:Hey, quick break from the episode to tell you about something that's changing the game for process servers across the country. It's called Mighty Process Servers. And yeah, you can join absolutely free inside. You'll get full access to every course, every download, and the educational tools that we use to help process servers build profitable companies. We meet every Tuesday at 1pm Eastern for our live Mighty Mastermind call. Come join the conversation. You can connect with other professionals, post on the discussion board, direct message members, and become part of one of the most engaged communities for process servers. Don't wait. Go to mightyprocess server.com and join today. Those who get verified, get listed and start bidding on jobs same day.

26:56Sponsor:Now let's get back to the show. Okay, I'll stop. She's probably cringing right now. Okay, well, this is good. So we are headed into the rapid fire round, but Jessica's been dropping serving us up with some just amazing value. So prepare yourself right after a word from our sponsors. And for those of you guys that are on Facebook, you get to hear me read it. So, Server Nation, imagine what you could do with another 25 minutes per job. This is how much time process servers are saving using ServeManager at just 1, 100 jobs per month. That's over 40 hours that could be spent growing your business or doing more important things like spending time with your family. From job creation to affidavit generation, Serve managers full featured and hands down, the most intuitive process serving software on the market. I use it for my business and I think you should too. You guys, one of the coolest things about Server Manager is that you can do all of your affidavits. The automation that I use, I can just automatically print the affidavit, print the field sheet, print the jobs, and then boom, it's all done right then and there without any data Entry without having to collect payments. So go to processserverdaily.com servemanager to start your 14 day free trial. If you like what you see, the folks at Server Manager will give you another 60 days for free for being a process Server daily listener. Welcome back to the show, Jess. Are you ready for the rapid fire round?

28:38Jessica Jester Saucedo:Ready for your rapid Fire round?

28:41Mighty Mike:What is your favorite skip trace tactic?

28:45Jessica Jester Saucedo:I actually, I pride myself. I use at least three databases. I cross reference my databases. So my three. Right now, the three that I have found that were the best are idi, core tracers, information and delve point between the three databases. Running reports through all three of them, I can almost always find them.

29:11Mighty Mike:Very good, very good. What do you use to track your cases?

29:15Jessica Jester Saucedo:I use Process Server's toolbox.

29:18Mighty Mike:All right, what is your. We won't fault you for that.

29:23Jessica Jester Saucedo:Well, you know, I've recommended a lot of people to serve manager. I used servemanager. I just. They're all great products. I mean, we've got some great ones coming to the expo. We've got Process Master that hasn't been to Texas before, as far as I know. And my private eye software is coming to the, to the Process Servers Expo. So there are still some new competitors out there and I'm excited. I like to do demos with the different software companies because my level of computer expertise and, you know, using software is different than somebody else's level. And in Texas we have people who are at all different levels. And Serve now has worked so hard to come to all of the Texas events and sponsor and work with all of the organizations that I've been part of. And you know, they've done their hard work to earn their clients. So believe me, I know what a phenomenal tool Serve Manager is. I happen to be using Process Servers Toolbox right now. I really like it. For me, it fits for my business. My process servers find the app really easy to use. But we made our decision as a team. I didn't make the decision by myself. We made our decision as a team because I want everyone to be on the same page with what we're using.

30:52Mighty Mike:Yeah, there's a lot of different reasons for the different softwares you might choose. I have this debate because my girlfriend happens to work for PST and. And we have these little debates, you know, because I use Serve Manager and I actually really like it. It's. It's good because. Who is it? Was it Jeff Bezos? Man, these quotes anyway, or. No, no, it was Ray Dalio. Ray Dalio. Is a big investment, broken broker guy. Like he was one of the guys that created one of the first machines that could pick stock. His brain would do. So whatever choices he would make, this machine could make without him. And it's Bridgewater Capital or something like that. Anyway, the point is he would have these meetings and everybody would sit down. A huge meetings, right? Like, you know, 30, 40 people. If everybody would dis. If everyone sat down with all these people on a certain topic in the business and nobody had an opposing viewpoint, he would say, okay, well if we don't have any opposing viewpoints, let's table it and come back to it tomorrow until we have some opposing viewpoints. Because he knows and you know, you learn if you have in business long enough, you can't have no opposing viewpoints. It's just statistically impossible. So if somebody's sitting at the table, they're not mentioning it. They either didn't do their homework to see what the best software, what they felt the best software was, or they're, they're just not engaged or they, or they have a opposing viewpoint that they don't want to say. So, like it's really important to get like a multitude of counselors. There's a book that talks about having a multitude of counselors is how you're going to ultimately be able to. And this could be your father, your brother, your husband. So I love that you said that you take your team and go, guys, you guys are the ones doing the data answer. You guys are the ones getting in the new jobs. Like what do you want to use and what are the pros and the cons. We're not just going to arbitrarily choose a certain software for a certain reason. There has to be a collaborative effort on why we're going to stick with this. And then ultimately you get to make the decision, but then you can do it more with more information. So it's a more educated decision. So good. Good. Yeah, PST is good. So the rapid fire round is moving right along. Actually, we have a short rapid fire round today. What is your. What is the greatest advice you've ever received?

33:17Jessica Jester Saucedo:Robin Martinelli at the Boston NAPS conference some years ago, I want to say it was like 2011 encouraged me to start to run for the board of directors for NAPS. Now back in 2011, I hadn't been across the server for very long and I certainly hadn't been in the association long enough to think that I could be on the board of directors. But Robin just really encouraged me to put myself out there because she knew that my ideas and my opinions were something of value and that the association could be better from hearing what I had to say. And every year it seems like I get nominated for the board of directors, and it's an honor. It's an honor just to be nominated at the national level. But the best advice that I've ever received was definitely from Robin Martinelli and just her push to tell me to not be shy and get out there and open myself up and just try. Because if you don't try, you never do try and get you where you're going to go.

34:28Mighty Mike:Yeah. I think more directly would be to take action. Right. Like, so many times we have, and I think that's so great. Like, Robin is a superstar. Robin is like, you know, she's the one person we all aspire to be. Like, when it comes to taking action, you know, she's like, I think there might be a case here, and she'll call up this agency and that. Like, she is a great example of just mighty action. Like, she just, like, she just does it all. Like, whatever needs to be done to do a certain thing, to get a certain thing done, she does it. And that's great.

35:03Jessica Jester Saucedo:She's a great example and with her whole heart.

35:06Mighty Mike:Yep, yep. She's not doing anything fake. She's genuine as it comes. So very good advice. Very good thing to look at. This last question, Jessica, is a doozy. And most people here now, I don't know, like, I've gotten a lot of different answers. Some people put some thought into it. Some people, really. So I'm interested to see what you're gonna say, because you did build your business, you know, from the ground up with. With some help from the gentleman that you started with. So what would you do if you woke up tomorrow with all the same skills and knowledge, but you didn't know anybody and you had $100, a smartphone, and a car? How would you regrow your business to be the one it is today?

35:53Jessica Jester Saucedo:Well, probably I would first use the smartphone to look up and find out, find associations for process servers, because it worked for me before. I may not have that knowledge, but it worked for me before. And I'm just kind of that type of person. When I was starting to build my business, I didn't know anything about a business. I knew process serving because I'd been process serving for five years, but I didn't know anything about running my own business. So I looked up business classes here in San Antonio, and I found out that the Small Business Development center, which is part of the UTSA and part of the. National group that helps build small businesses. It escapes my mind at the moment.

36:48Mighty Mike:The SBA maybe, yes, Small Business Administration,

36:53Jessica Jester Saucedo:but they have a Small Business Development center in almost all major college towns where they do classes for free or really, really cost effective, where you can go and they'll help you write a business plan, they'll help you find money to borrow to build, to start your business, to start working with. So I know myself and I know that I would be a researcher and I would use that phone and start researching what it is I need to. To do to figure out how to promote myself and utilize the resources that are available.

37:27Mighty Mike:That's good. Yeah. One of the best things when you first start your business is you need to. They say when you first start doing anything actually, like, you want to lose weight, you want to like learn accounting, you want to learn quickbooks. Like, you want to learn how to build your bit, whatever it is, you want to do, like 80% intake of knowledge and about 20% action. Like at first, right. You get things started here and there, but you're like just consuming information and then you get to a point where you're like, I know what to do. Like you. The thing is though, is you still, you go 80% action, 20% consuming, still you have to be consuming as well as taking action. So that's great. So you just started out, you're just like all in on learning and then you just take action on it and then you go. And then you double down. Once you have the knowledge, you double and triple down and you go after it. So there's a lot to be said about sweat equity and going out there and pounding the pavement. I've always said this. If I was flat broke and had no way of making any money, I could, I could go out in front of the courthouse and pay my rent every single month easily. You could even get a sign straight up, get a sign, not need money, anything helps. But process server will serve for food. Right? Right. And that would actually be kind of funny, actually. And then people come out and you're holding the sign. We'll serve for food. Serve. Didn't think about it. That'd be pretty cool. So good. Well, that's definitely a good way to go do your research, find out who's serving what, what little tip. And you got to be careful in your specific courthouses, but sometimes they have like a will call and that, you know, where they put all of the documents. Where people didn't put an envelope or didn't put a card and that's like public, where they can like just come and go through it. You go through there and you take some of those ones or you know, there are attorneys in town that might want that. And you go and you deliver it to them personally and say, hey, I don't know if I shared this tip before, but I've done it a couple times. One one of them was an order. After hearing that was that had been sitting there for five days. And I was like, they want this, right? They're gonna want this. And so I don't know why they didn't put an envelope, but I took it and delivered it to them. And so of course you got to be careful. I know different courts are different, but in my court, like that's got me a lot of where they're like, hey, well thanks for bringing it. Well, yeah, no problem, man. I was on my way, you know, I saw, I love your building. I always see your name as I drive by it. And then I saw this in the will call box while I was getting something from one of my other clients who pays me money, right? I have another client, so I do this for a living. And so then they're like, okay, hey, well how much you charge? Where's your card? And then that's how you make that connection. You got to provide value first. It's one of the hardest things to do, especially in a service based industry, unless you're just going around doing free services. And oftentimes they have to make, they have to make the decision to hire you in the first place. So if they don't do that and they don't say, here, fine, here's the paper, go try it for free. They're never going to do that because they, first of all, they're passing the fee on to their customer, first of all, second of all, it's so important, like if they show up to the hearing, it didn't get served. There's nothing going down. It's like, okay, well let's extend to the next hearing date. Let's go ahead and extend or let's dismiss it even. So, yeah, super important. And what is your parting piece of advice for server nation?

40:58Jessica Jester Saucedo:Find those groups, those organizations, the information that you guys share through these interviews on process Server daily. This is how process servers learn. I know it's online and it's all new to us, but my kids, man, my kids are learning online every day. So we've got to embrace the technology that's out there for us and reach out to these associations and get involved and make connections and build relationships and meet other process servers. Because if you're, if you're a process server and you're not getting any papers, I promise there's another process server out there who wants to send papers to you. They need their paper.

41:48Mighty Mike:Yeah. And that's actually one of the things the Expo is good for, right. Is like at the Expo there's going to be big companies, like I'm going to bring my company process over daily where we can cut, where you can come and get interviewed and get free publicity for your business. But you can also meet other companies. I don't even, I don't want to name drop because I don't know who I was going to be there. But some of these bigger nationwide companies can, will be there and you can talk to those people, make those connections. They'll ask you, hey, where do you serve? What you know, how much do you charge to serve in your area? Or do you have rush services available? Do you do evictions, whatever? And so you'll make those connections with those, those are bigger companies and then they can help you grow your business. I think. I don't know anybody who didn't start out as an affiliate. Right. Another process server who is working for a larger process server. Like I remember when I dropped out of college, going to nursing school, I was, I was doing, all my papers were from a local affiliate and I dropped out because I was making 4,000amonth. And my friend Craig, good friend of mine, he was working himself to the bone, making for about 3,500amonth. And he just hate, you know, he was like not happy. And he's working 12 hours a day making 3,500. I was like, okay, I'm making more than this guy and I'm only working two nights, two hours a day in the evening serving paper. So definitely a good way to earn a living if you're a hustler and you're willing to go out there and actually knock on some doors.

43:19Jessica Jester Saucedo:So, you know, in, in Texas, since the JBCC started the certification program, there are almost 4,000 certified process servers in the 254 counties in the state of Texas. And a lot of them when I call and need a paper served in some obscure place, have never served a paper. They, you know, I mean, yes, they're certified, but they were, they did it as a part time something, you know, or that or the clients just never really came through. And you know, I tell my process servers when people call me and they say, are you hiring? Well, I'm not always hiring, but there are always process serving companies that are out here hiring. And I put some of those process servers to the test. Interviewing with me, you know, I'll give them five papers in five different zip codes and then show them what the difference is in serving five papers in five different zip codes versus serving 10 papers in one zip code. Which is one of those benefits that these larger companies can give. They have more papers in a more confined area, so they pay a little less. But ultimately you make a little more money because you're not out the gas and the tires and the time that it takes to have to cover 5, 6, 10 zip codes.

44:43Mighty Mike:You know, that's true. And another good thing about being an affiliate like that being a process serving a process server for a larger company is many times they do their own proof. So no, every process server has been doing it for a little while, a few months at least for five or six months, you know, and you've started to get some business. You know that proofs are the bane of your existence. Like you, you just want to serve the paper, you don't want to sit down and do paperwork. And now some people, that's their thing, they're good at it. I learned to teach myself, like I taught myself that, you know, when I once I do the proof, I get paid. That's how I, that's how I look at it. Like I get. And then I started getting collection clients that would prepay, they'd sent, give me a check for three or four thousand and a huge stack of papers. And then that's when I learned the lesson of automation that like, can I get these guys, they were entering the info into their system anyway, so to get them to enter it into my system instead of theirs and then give them access was just the most genius thing I could have ever done. Because now I don't do any data entry. I just print the field sheet, print the document and I don't do that big stack of data entry and I still get the fat check. So those are the things you learn as you've been in the business for a little bit and as you've been doing, you know, you get these problems. I think that's more of an entrepreneurial conversation. But still as a process server you gotta, you are an entrepreneur and you are trying to grow a business. Even if you're an independent by yourself knocking down $20 serves you, you're still a business owner.

46:17Jessica Jester Saucedo:Yeah.

46:17Mighty Mike:So that's good stuff. Well, thank you for coming on. I honestly, I really just appreciate having process servers come on. If you know any process servers in Texas that want to come on the podcast and tell their story, definitely invite them.

46:33Jessica Jester Saucedo:I will, absolutely.

46:36Mighty Mike:So, yeah, yeah. What is the best way that we can connect with you and if we have any hotshot attorneys that are looking for a good process server there in the area or anywhere, probably in Texas. Right.

46:50Jessica Jester Saucedo:Yeah, we can get it done pretty much anywhere you need it in Texas or nationwide through the NAPS Association. My best contact information is www.wedeliverlegalservices.com or servicedeliverlegal.com or my phone number, 210-909-7332. We deliver legal service and I'll answer we deliver.

47:20Mighty Mike:That is so cool. Well, Jess, I want to personally thank you for coming on this show. I've been impressed with your story and I'm excited to share it with the world.

47:29Jessica Jester Saucedo:Thanks, I appreciate it, Mike.

47:31Outro:That's a wrap on another episode of Process Server Daily where the legal support industry levels up. Want to grow your process serving business with the best marketing tools, the most engaged community and the highest ranking directory online? Visit mightyprocessserver.com claim your listing. Join our free community. Surround yourself with process servers who get it and build something real from the field to the courtroom. This is Process Server Daily. Until next time, stay safe out there and live Mighty.

28 - Jessica Jester Saucedo | Mighty Process Server

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