26 - Rob Henderson | Mighty Process Server

Full Transcript
0:00Rob Henderson:Situations where, you know, I'm serving person A and person B comes out and, you know, tries to, you know, intimidate me. So. Yeah, that's kind of a tough question. I have had a lot of people try to intimidate me, but I'm six two and, you know, heavily tattooed. So people, it's. It kind of. It's a little either hit or miss.

0:30Intro:You're listening to process server Daily, the show where hustle meets strategy in the high stakes world of process serving. From elite pros to the new servers taking massive action, these are the voices of a rising industry. Hosted by the founder of 1, 2, 3 Legal Support, Mighty Mike Reed. This is your backstage pass to building a profitable process serving empire. Let's get into it.

1:02Rob Henderson:My parents had a process serving firm in the 80s in Oklahoma. So I grew up around the industry. So as I grew up as an adult, I just had a fascination with it and wanting to stay within the industry.

1:19Mighty Mike:That's cool. So you didn't want to be like a cop or like a firefighter or anything like that?

1:25Rob Henderson:No, I wanted to stay in the family business.

1:27Mighty Mike:Oh, that's cool. That's really cool. I think a lot of times kids think, you know, they don't want to do what their dad did or their mom did or whatever. They're like, a lot of times people are like, yeah, I can't wait to get out of my house and go do my own thing. You know, so that's really cool. So, you know, Rob, you listen to the show. I appreciate you being a listener and I appreciate you coming on the show. Definitely love to interview people that own process serving companies. Second generation is a pretty big deal. There is some stigma about second generation companies a lot of times. Like Marcus Lemonis, the profit. He doesn't like to invest in them because he says that usually they don't have as much vested as their parents did because they bootstrapped it. Right. What are some of the challenges you've had? I mean, how has it been having the mom and dad's company?

2:18Rob Henderson:Well, considering the fact that we were in two separate cities and I own my own company and they had theirs, it's. I really have developed my own identity as a process server. So it kind of keeps a little bit of separation, but I really try to live up to their light. Anybody that would have ever crossed paths with them by reputation, you know, got to live up to the name, right?

2:49Mighty Mike:Exactly. Well, I love. I love having new servers on people who have been in the industry for a long time. Just like the whole gambit. And three years to some people, you know, especially people that have been in the year for 20 years, they look at that and go like, well, you haven't been doing this for very long. But, you know, I started in 2014, and when I was a year into it, I let. I met Cliff Jacobs, and he said, come back and see me when you've served a thousand papers. And I was just like, what? I'm like, man, I'm a freaking pro. But you know what's crazy is it's true. You go, sir. I mean, I probably served a thousand papers my first year, but it's actually true. Like, you get. You gotta. Once you get out there, I mean, three years, you got quite a bit of experience under your belt. But, like, in Texas there, right? Austin, Texas, would you say Austinites?

3:37Rob Henderson:Yeah, we're. We're referred to as Austinites over here.

3:41Mighty Mike:Austinites. I love it. I love it. So let's dive into some of your story. We try to keep it around 30 minutes. So let's dive into some of your story. What is your worst experience? I mean, we don't want the whole show to be negative. So if this is, like, your first time listening to the show, just know that, like, we do kind of go up from there, right? And we start out with the negative. But what is your worst experience working in the field?

4:09Rob Henderson:It wouldn't have to be necessarily working in the field. When I first started out, I thought I could conquer the world. You know, take. Take the. The industry by the horns. So I would tell anybody, you know, I'll go to any zip code in Central Texas. And I got overloaded so quickly. Services became delinquent. I had some very irate customers. So that would definitely be my worst experience in the field, you know, taking on too much too quick, too soon.

4:47Mighty Mike:So take us. I'm going to dive in a little here, a little deeper, because we want to know. We want to learn from your worst experience. So take us to that one experience where if you could take it back where you're like, you know what? I just. That I might not do this for a living because of this experience. Like, I've had a few of those, quite a few of those. So I know only three years. Like, maybe. Maybe you've had, like, you know, you've been. You've been lucky. Or maybe you got some. I know you got some grit underneath those nails. Come on.

5:19Rob Henderson:I haven't had too many negative experiences out in the field. Most of it's been positive But I would say every so often, I would get backed into the corner, you know, not keeping my head on a swivel. You know, it's very hard to say. You know, there's been some situations where, you know, I'm serving person A and person B comes out and, you know, tries to, you know, intimidate me. So. Yeah, that's kind of a tough question. I have had a lot of people try to intimidate me, but I'm six two and, you know, heavily tattooed. So people. It's. It kind of. It's a little bit either hit or miss.

6:08Mighty Mike:Yeah. Well, it's funny because when you're out there serving, you know, you know, some of the experiences I've had where people, you know, that second person will come out after a while, you get to recognize who that person is. When it's. Before they ever even open their mouth. You're, like, talking to the wife or the cousin or the niece or whoever, and then this other person comes out of the door. And immediately when you see the look on their face after a while, you just. You get to know and you know what to do. Like, the voice for what I do is when that happens and that other person comes out, what I usually will do is I'll immediately, like, depending on if I've served it or whatever. But if I just served it, that person comes out, what is it? I'm not sticking around to see what that other person thinks about the situation. Like, I don't care if I've served it out. As a matter of fact, when I teach new hires, I tell them, I said, identify, right? You got to get the right person. Gotta get the right person. And if you don't get the right person, drop it and come back. Print out another copy if you have to, but identify that you're serving the right person, okay? And then you identify the nature of the documents, right? Notify that it's legal documents and not something, not junk mail, that you're trying to sell them something, and then. And then get the heck out of there. I say depart, but, you know, there's no. No need to stick around. I think that's one of the biggest faults that people run into is that they just stick around. So very good point. Very good. Very good. Worst story. I mean, we might come back to that. You'd be thinking about it through the interview. If you think of that one. That one guy who, like, put his hands on you and this, and then you did something. You don't have to necessarily be the champion in the story, I have some. Really? Have you heard my one about the. The. The cayenne pepper spray?

8:00Rob Henderson:I'm afraid I missed that one.

8:01Mighty Mike:Yeah, Two German shepherds were coming after me, and I was trying to get away from them, and I had like a bear spray. And I did get away from. I got over the fence because I had the bear spray. They. I kept them at bay, you know, there's just it floating in the air, I think got in their eyes a little bit so they'd run away. And here I am, I get in my car and I go to sit down and. And my stomach, I got a little bit of a tummy. It was in my pocket. And I go to sit down in the side of my stomach. I pushed down on the lever of the bear spray and it just threw out my whole car inside my car while I was sitting down. And I was like, oh. And it was like all over and it was on my hands and it was in the car and I was just like. And I'm in the middle of nowhere. Just hopped over a fence and landed on my back to get away from these two dogs. And just don't jump fences.

8:49Rob Henderson:Just don't know.

8:50Mighty Mike:I don't care how cool you think you are, you're like a go getter process server. Like, don't jump fences. So, you know, that's. I was brand new, so. But yeah, so. And then. So that's the worst of it, right? Like, we're going to go through all these things, like, take precautions. Yeah, I had the bear spray. But first of all, just don't go over the fence. Find a way. There's always another way. You know, come back later, do a stakeout, do whatever you have to do, but don't go over fences. Don't. The other thing is, like, don't beat on the door. Like, I used to have these little tech tactics where I take a key and I just tap it on the window. If I knew they were in there, I was just gonna sit there. I didn't even got a chair one time until they came out and opened there. One guy almost beat me up. Like, you just don't do those things. Like, if you wouldn't want someone to do it at your house, don't do it to other people. So. So if you're a new gung ho processor that I'm talking to you guys. So. All right, Rob, so let's get to your greatest experience. What is your greatest experience in this industry?

9:53Rob Henderson:I had a paper that the client indicated that she was in a domestic violence situation and she wanted her husband served at a social gathering that she was not attending. And she indicated that she wanted it served at a special time, special place. And because he was about to jump on a plane and leave the country and the service would have been very ineffective. So long story short, we were able to serve her or serve him and get the service affected. And she was so happy, she actually sent us cookies about two days later to my office.

10:44Mighty Mike:Every good story has cookies involved. Right?

10:46Rob Henderson:That's right. That's right.

10:49Mighty Mike:I love it. I love it. So, so you, you were able to get it served, so she gave you cookies?

10:55Rob Henderson:That's right. That's right.

10:57Mighty Mike:That's so cool. So what would you say, what would you say is your out of the great experience? What did you want? What do you want? Server nation to give story to go

11:05Rob Henderson:above and beyond the call of duty, you know, to, you know, if you can't find somebody, you know, think of other ways to locate one, locate that individual. You know, we had to find one specific person that looked very similar to everybody else at that social event. And there was probably about right around a thousand people at that social event. So we had to get very creative on establishing who that specific person was. And that's what makes, that's what makes repeat business. You know, high, high reviews on Internet scores. You know, that's what makes happy clients, happy clients come back.

11:51Mighty Mike:That's true. That's true. So what, what is your number one way of getting, would you say is getting your. Getting new clients,

12:00Rob Henderson:getting new clients, reassuring them that you are going to go above and beyond from their previous experience. I had one situation where the, the client said, well, the constable went out once and established as a bad address and charged me an arm and leg. Well, I assure them that I'm going to do a little bit more than the average Joe and I'm going to, you know, take that. They're going to be a little bit more than just a number in some big computer.

12:36Mighty Mike:That's good. Yeah. And once they know that you're willing to go out, go the extra mile for them, then they're always going to come back to you, you know, even see a lot of people think that they do like the apples and oranges where that's like, you know, I got to be the race to the bottom. I got to be the cheapest, I got to be the, you know, they say the services like speed of service and what the price is and all this kind of stuff that is literally a Conversation about being a commodity. And if it's your goal to be a commodity, you're always going to be a race to the bottom, like who can be the cheapest person in my area? And the best thing for you to do is get far away from that because ultimately supply and demand is like for products, for services. It's, you are in a, in a situation where you can stand out from others and you can be a brand, they call it and be where they remember you first of all. And they're willing to, they're willing to use you instead of the other person because you're the, you're like a friend. That's ultimately what it is. You build friendships, you'll have customers for life. That's what it is. So, hey, quick break from the episode to tell you about something that's changing the game for process servers across the country. It's called Mighty Process Servers. And yeah, you can join absolutely free inside. You'll get full access to every course, every download, and the educational tools that we use to help process servers build profitable companies. We meet every Tuesday at 1pm Eastern for our live Mighty Mastermind call. Come join the conversation. You can connect with other professionals, post on the discussion board, direct message members and become part of one of the most engaged communities for process servers. Don't wait. Go to mightyprocess server.com and join today. Those who get verified, get listed and start bidding on jobs same day. Now let's get back to the show. Good stuff. Let's move on to our next question. So Rob, tell us what makes your company different from other companies in Austin, Texas?

14:59Rob Henderson:I guess going back to the fact that, you know, again, we're not just a number and a really big computer. You know, when you answer the phone, you get the server. So that did the papers. So, you know, you're not trying to, you know, fumble through 10,000 papers. You know, when somebody says, hey, what's going on with, with my paper? You know, we can say, you know, it's a, it's at this level, this happened on the last attempt and this is, this is our direction that we're going to go.

15:31Mighty Mike:Yeah, that's good. So a lot of times as process serving companies, you know, it's just like any other kind of, any other kind of business in any other industry. You want to try to position yourself right. And in Austin, Texas, like do you know the other companies in the area?

15:47Rob Henderson:Absolutely.

15:48Mighty Mike:Okay. Yeah. So, and you've been around for a long time, so you kind of, you have a good idea of what they're working with and stuff. So that's good. So your company. So you know, I'm gonna start have Nancy start sending all our service for Austin to you. I'll have to tell Valerie sorry

16:05Rob Henderson:as

16:06Sponsor:she's making the notary, but there's some good people over there. Good stuff. So. Well, guys, server nation. Rob has been serving us up some major value today, but prepare yourself because he's elected to go with the rapid Fire round today instead of the prank a process server. So if you guys are listening to the show and you're like, you know, I know this process server that I would love to prank. Send me an email, reach out to me on Facebook or whatever. Like, let's get you on the show so you can prank. Not, not a lot, guys. Rob, not like, I don't blame you. It's not a lot of guys willing to prank their fellow process servers, but we are. The rapid Fire round is no joke and it is full chock full of value. And so I'm excited to kind of take a deep dive into Rob's business and see through the rapid fire round, see what makes his business tick. And you guys are going to learn a lot. I'm excited. So stay tuned after a word from our sponsors. So you guys that are on Facebook, you get to hear me read it. Imagine what you could do with another 25 minutes per job. This is how much process servers are saving when they use server manager. Just 100 jobs a month. That's over 40 hours that can be spent growing your business or doing more important things like being with your family. From job creation to affidavit generation Serve managers full featured and hands down, the most intuitive process serving software on the market. I use it for my business and I think you guys should too. I honestly, the best thing I like about Server Manager is that I'm able to get payments up front and I can send statements out that people can click on and pay immediately. It's pretty cool. Using stripe, so go to process server daily.com/servermanager and you can get an additional 60 days on top of your 14 day free trial. So it's pretty cool. All right, you guys, welcome back to the Process Server Daily Show. I'm your host, Mighty Mike and I'm here with Rob. Rob, are you ready for the Rapid Fire round?

18:17Rob Henderson:I'm ready.

18:18Mighty Mike:Awesome. And what is your favorite skip trace tactic?

18:22Rob Henderson:That would be social media. You'd be amazed on what people put on their social media. We have, we have caught people that are literally trying to move out of the city within a couple of hours. And, you know, we've served them right in front of the U haul. So it's hands down it has to be social media.

18:45Mighty Mike:That is so cool. Yeah, social media is actually, you know, especially nowadays, everyone seems to have it. So it's definitely a good tool for finding information and finding relatives and people who are related. What do you use to track your cases?

19:00Rob Henderson:That would be process servers. Toolbox.

19:03Mighty Mike:Very cool, Very cool. What do you use to route your serves?

19:08Rob Henderson:It is a app called Map my places. It will keep a server that's covering a large area and a lot of serves organized versus bouncing around like a pinball.

19:25Mighty Mike:Yeah. Look like a scatter like I do when you see this. I post them online sometimes and it's like, you know, if you have like 50 or 100 in there, it's literally looks like this.

19:35Rob Henderson:Exactly.

19:37Mighty Mike:That's good stuff. So what is the greatest advice you've ever received?

19:43Rob Henderson:Get a body camera.

19:47Mighty Mike:That's good.

19:48Rob Henderson:I was actually told by that by a process server. And I can't tell you how many times a body camera has come come to save the day.

20:02Mighty Mike:So we can dive in on that a little bit. What is it about a body camera that saves the day?

20:07Rob Henderson:Well, there's question, there's, you know, when you're done with the service and you're, you know, you're filling out the affidavit and you're, you've done about 10,000 serves and you're trying to remember, okay, what, what time did I do that serve or what, what did the guy look like? Did he do that?

20:25Mighty Mike:Did he do this?

20:25Rob Henderson:And plus, if, if there's any question, you know, from the attorneys or the courts, you know, you can turn that over and, you know, it's, I always tell my, I always tell my clients you can watch the service in HD and they love that.

20:41Mighty Mike:Yeah, that's good though. Hd. Yep. I love it. So this next question, Rob, is a doozy of the rapid fire round and it stumps a lot of people. So, okay, I'm going to give it to you. Okay. What would you do, what would you do if you woke up tomorrow with all the same skills and knowledge that you have today, but you didn't know anybody and you only had $100, a smartphone and a car? How would you regrow your business to be the one that it is today?

21:13Rob Henderson:Print out some flyers, print out some business cards and hit every attorney in the immediate area.

21:21Mighty Mike:Just, you know, pound the Pavement, you pound the pavement. So you got. So in the next seven days, so you have $100, you're gonna print out some stuff. You got your smartphone, you got your car, so you can serve papers, of course, and you print out some flyers, you go pound the payment. Doctor, some attorneys. What are you going to tell the attorneys?

21:41Rob Henderson:That. That I'm ready to be of service, you know, that I go the extra mile, that I will make the extra attempt, you know, I will spend the extra 15 minutes, you know, at the service making sure that the job is done correctly.

21:59Mighty Mike:Yeah, that's good. So one of the things just from a marketing perspective, you guys, as you're listening, my server nation folks, you know, if you're going to do this, you're going to go out and pound the pavement, you're going to see, talk to attorneys. I love hearing what people are going to say because there's always. It's, it's. This is how it goes. It goes hook, story, offer. So anybody is going to think about hiring you, it's always hook, story, offer. So the hook could be anything. It could be like, hey, do you mind if I just leave candy in here for you guys? It's kind of something I'm trying to do for marketing purposes. Maybe you guys will hire me one day, maybe someone else. So that can be the hook. The story should always be about your company. Like what, what's your brand, what makes you special? Right. And then the offer, of course, is like, hey, a standing offer for new clients should always be, we'll handle your first serve for free, you know? Well, how can you do that? Well, the thing is, I'm on my way to another serve anyway. You know, our rate is normally this. So they have some idea, right? It's never going to be free forever. But the first serve for free, and if you get a serve from them, most of the time they'll still want to pay. Like I'm charging my client anyway. So really you're not offering a free sir, you are and you should do it that way. But the truth is, if you. Most clients are like, we're paying you whether you like it or not, because we're getting paid. So offer the free serve. So hook, story, offer. I love that. I love that you go pound the pavement. So many people over complicated. Like with all this other stuff, I gotta have this page. All that's good, but what's going to get the phone to start ringing right now is offers to people, people that are local, that have a need. Right. And you Bring that offer to the market. And right now the market would be your local area. So I love that, Rob. Good stuff. All right, so what is your parting piece of advice for Server Nation?

24:02Rob Henderson:Make sure you have a mentor, someone that you know that you can bounce questions off. I've got about 20 mentors all across the Central Texas area. You know, there's. Because there's going to be servers or there's going to be services that you have no idea what to do. And in this industry, a lot of, lot of the education comes out the field. So find a mentor. Find somebody that is willing to take you under their wing and you know, answer questions at a random Tuesday at 3 o'clock in the afternoon. Okay, someone.

24:45Mighty Mike:Yeah, no, that's good, Rob. I appreciate that. And what is the best way we can keep up with you?

24:54Rob Henderson:Hit me up on my website. Henderson process serving@gmail.com or Henderson processorving.com or just call me direct on my cell. 575-556-4974.

25:10Mighty Mike:That is awesome. Well, thank you for coming on the show, Rob. I definitely appreciate it.

25:15Rob Henderson:Thank you guys.

25:17Mighty Mike:You guys have been served some awesomeness and I've been super impressed with Rob's story. He's just been killing it in the processor in Austin, Texas. And I've seen you at different conferences all over and so I definitely appreciate you being a listener. And for everybody who's listening to the show now on Facebook, if you guys like the show, definitely like the Process Server Daily page so you get notified whenever we go live with the show. Go to itunes or Stitcher radio. I think you were saying, Rob? You Spotify?

25:49Rob Henderson:That's right.

25:50Mighty Mike:Yep. Spotify is one. So it's literally all over the place. Process Server Daily. You can go to processoverdaily.com podcast and see it on the website, but definitely give us a rating and review so that more people, more process servers can find it. Let us know what you think. And if you want to be a guest on the show like Rob, you know, just reach out to me. Let me know what you want to do, what you want to talk about. Definitely want to find out if you your story.

26:20Outro:That's a wrap on another episode of Process Server Daily where the legal support industry levels up. Want to grow your process serving business with the best marketing tools, the most

26:31Rob Henderson:engaged community and the highest ranking directory online?

26:35Mighty Mike:Visit mighty processserver.com claim your listing. Join our free community.

26:41Rob Henderson:Surround yourself with process process servers who

26:43Outro:get it and build something real from the field to the courtroom. This is process server daily. Until next time, stay safe out there and live Mighty.

26 - Rob Henderson | Mighty Process Server

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