06 - Jeff Cremean | Mighty Process Server

Full Transcript
0:00Jeff Cremean:He pulled up one day, just happened to be around the neighbor. I thought, oh, let me go try this guy again. And I got there and he was out back washing one of his expensive cars with his brother. And I pulled up, he looked at me and started to run. Then he stopped and he's like, you got me. And he put out his hand and he shook my hand and was like, congratulations, man. You played a good game.

0:24Intro:You're listening to Process Server Daily, the show where hustle meets strategy in the high stakes world of process serving. From elite pros to the new servers taking massive action, these are the voices of a rising industry hosted by the founder of 1, 2, 3 Legal Support, Mighty Mike Reed. This is your backstage pass to building a profitable process serving empire. Let's get into it.

0:50Mighty Mike:Jeff Kirmins, welcome to the show.

0:53Jeff Cremean:Pleasure to be here, Mike.

0:54Mighty Mike:Awesome, Jeff. I want to hear from you, Jeff. Tell us a little bit about yourself that wasn't in the intro and take it away.

1:01Jeff Cremean:Sure. My name is Jeff Crimeens. I've been a process server for about 25 years. I started off giving my age here back in 1989, working for a law firm in Columbus, Ohio. Started off as a messenger, working in the mail room, did filings at the courthouse, started to do subpoenas, that type of thing. Make a long story short, I had an attorney of the many duties I did in the mailroom. Hadn't wanted me to go get him a hot dog, so I went and got him a hot dog. I brought it back and he yelled at me, said, why wasn't there mustard on it? And I thought, you know, I'm going to start my own business and I'm going to charge this guy like 25 bucks to go get his hot dog. Then, you know, so I, I started a company out of the law firm called Citywide Legal Messenger Service. Took off really well in Columbus. There's a need for that type of thing here. I owned that for a few years. I sold that company to another company. I worked there for 11 years, and then I've owned Encore since then. So I've had encore for about 14 years.

1:54Mighty Mike:So that's awesome. Yeah, when I was watching the show, it's really cool. Your office looks really cool. It looks like you got a pretty good sized operation going on there.

2:00Jeff Cremean:Yeah, doing good. At any given time, we'll have eight or nine servers out serving anything from child support papers to foreclosures. You, I don't get out as much and serve certainly on this big case. I'm Helping out on the Andrew Anglin case. Yeah, I have a great group of servers, very hard workers and do a great job.

2:18Mighty Mike:Jeff, one of the most important things for anybody actually is family. You got a family?

2:25Jeff Cremean:Sure do. I have a daughter at Kent State, freshman at Kent State University, and I have a son that is a sophomore. And yeah, they're pretty much my world.

2:35Mighty Mike:That's awesome. Jeff, there's a reason why you're on my show. You have a lot going on right now, full of great experiences. But first, tell me about your worst experience working in the field.

2:44Jeff Cremean:You know, I think there's a lot of. There's a lot, a lot of the process servers across the nation I've talked to. Everybody's got a lot of bad stories. I think the one that really stood out to me was one, believe it or not, where I wasn't out in the field. Long story short, I'm sitting in my office. I had let everybody go early. I'm in the office by myself, just doing paperwork and in walks for people. I won't put their description out, but they were not very nice looking people. And I said, can I help you? And they said, yeah, you know, one of your servers has been pounding on the door. We're at my grandmother's house and we're here to see what's going on. Of course, they were not so nice about it. And I thought, well, I looked up and I saw these four guys. They meant business and they were there to, you know, do some damage or stuff. And I. I thought, well, gosh, here we go. You know, I can hold my own, but not with four guys. They were really upset that the server and now how they got to where we were. They did some diligence on finding who we were and on our address and everything. I got to give them that. Anyway, they came. I'll be honest with you, I was scared for my life. I thought, you know, if these guys want to start on me, there's really not a whole lot I can do. But I explained to them, calmed him down. I said, look, you know, I'm sorry, this is. This is not the way we do business. And I apologize that your grandmother was scared and all this stuff. Turns out that the server that went out, he was a newbie, he was trained and everything, but he had it to where he thought he could pound on doors, maybe even intimidate people, scare people to come the door. Boy did I have a long talk with him after that. I told him, hey, look, you know, you're going to Go out, you're going to go looking for trouble, you're going to get it. Fortunately, the trouble came to the office and it affected me and nothing ended up happening. I talked to these guys and, you know, they were end up not hurting me, which is a good thing. So, so the moral of the story and for everybody out there, you know, whether you're training a server, serving yourself, you don't have to do. There's times you have to get creative and aggressive. We can talk about later in the podcast. But the big thing is I explained to the server, you know, there was an old lady in there, you were scared. She had her kids, grandkids come here and threaten me and you know, want to know what's going on. Take it easy, man, you don't have to do that. If they don't answer the door, you don't have to pound on it. And the lady wasn't even avoiding service. So he learned a big lesson and he learned from that and turned out to be a great server. Not so, so aggressive anymore after that.

4:48Mighty Mike:I recount an experience that I've had too in a previous podcast about knocking on a door and being really gung ho and then realizing it was a 14 year old girl in there, terrified, she's told not to answer the door. And it really helped correct my perspective that, you know, you never know what you know. I just had one yesterday, this. They told me she's an elderly lady and I've been there at all different times during the day, so I decided to come at night. Sure enough, her car was there, but she wasn't answering the door. And the neighbor said, oh, she's in there. And I thought, man, I'm just gonna come back again at night. Maybe she won't in the shower, in the back room or wherever, whatever she's doing to keep her from answering the door, giving her the benefit of the doubt that she might actually answer the door if I come in a different time. Yeah. What I take from your story is prudence. Have a little bit of prudence when you come to the door. It's one of the most valuable assets in any industry. Jeff, Jeff, tell us about your greatest experience working in the field.

5:40Jeff Cremean:Well, as many as there are bad, there are some good experiences out there. I think one that stands out to me is, and this is back in my citywide legal messenger service days. I was young and I was just, you know, to the industry and learning and doing stuff. And I got a job to serve a wealthy person in a domestic case. Long Story short, had attempted many times, pulled out all the tricks. I dressed up for Halloween, did the whole pizza delivery thing. Nothing worked. This guy was a Dodger and he knew the game. He had been served before. I pulled up one day, just happened to be around the neighbor. I thought, let me go try this guy again. And I got there and he was out back washing one of his expensive cars with his brother. And I pulled up, he looked at me and started to run. Then he stopped and he's like, you got me. And he put out his hand and he shook my hand and was like, congratulations man, you played a good game. And he was seriously very nice. We ended up talking there for a minute, you know, so it was kind of never had that happen before. But it was nice to know that, you know, that old game of hide and seek, he was not a sore loser, you know, so. Yeah, that's kind of a good story.

6:44Mighty Mike:That's cool. When they're like that. Some people just have a habit of, you know, dodging and ducking and hiding under couches and things like that. And every once in a while you'll get that guy. That's probably like you would be when you're maybe retired or something like that or you know, if someone else was trying to serve you, you know, ultimately you're going to accept your, the responsibility for your own problems. But you don't mind giving him a little run for his money.

7:04Jeff Cremean:Sure.

7:06Mighty Mike:That's a great experience. Jeff, tell me what you're working on right now that you're most excited about.

7:10Jeff Cremean:Well, we've in the past few years we've gotten accounts with the children's services and the child support. It's a lot of work, it's lucrative. But you know, dodging has increased with the child support papers, as everybody knows, you know, into the stuff that we serve. So I've been able to hire more servers. It's broadened our horizons as far as learning more about the industry and finding people, the skip tracing, that type of thing. And then of course there's the case of we're trying to serve the famous Neo Nazi. That has been the most challenging serve in my career in 25 plus years. So reason why this case is so challenging to serve this guy. He's a national, if not worldly known Neo Nazi. He's got his own website, the Daily Stormer. That's been very controversial. But you know, he has so much help hiding out. I've never seen anybody have so much support in hiding out anything from his father. With all his property he owns and people putting him up in places, this type of thing. But, yeah, it's. It's been. It's been a very challenging serve and worked very hard and done all the skip tracing and done everything we possibly can to this point. Right now, we're relying on tips from a lot of different people that have. Maybe have spotted him or know where he's at. We had a pretty good tip, as you saw on the Vice show. That's probably. Probably our best tip, and missed him there. But. So, yeah, there's a lot of things going on, a lot of good things, you know, growing at a steady pace. And again, I think any process server out there will tell you each case is different, each service different. You know, it's. It's so, you know, you don't want to get too emotionally involved, you know, especially when somebody's dodging. But there comes a time where, you know, ask us for help. You know, one person can't do everything. If you. If you feel like you've exhausted all your efforts and getting it served, you know, hand. Let's get somebody else on it, get a fresh face, you know, that type of thing.

8:58Mighty Mike:So, yeah, that's good, Jeff. I'll tell you, when I was watching the video and you were going over the footage in the store where you were watching him with his protein powder, I got this feeling almost like that. Like, that's happened to me before, where I've. I've seen someone I was hunting for, like, three months. He was a pot farmer up in Berry Creek. And anyone knows you go up there, you got to go up there with AKs and dogs and ready to go. And I saw him in a park. He was apparently getting visitation with his kids, and I didn't have a paper, so I ran back. I mean, I drove back to my house. By the time I got there, he wasn't there. I was so mad at myself. How did you feel?

9:35Jeff Cremean:It was. You know, first it was just shock and awe seeing him there. You know, my son and I were just walking through the store, and it was one of those things. When I first saw him, I thought, oh, man, that guy looks familiar. And I got closer. As I got closer, I thought, oh, my gosh, that's him. No doubt in my mind whatsoever. In fact, I submitted a declaration to the. To the court for the attorney's request to explain that I saw him. And I got up. I was watching him. I was standing there, as you can see in the video, watched him, very nervous. He was kind of Looking behind his shoulders and just kind of, you know, looked really, really paranoid, that type of. And I thought, you know, I don't have the papers with. They're not even in my car. They're at home. You know, by the time I go and do that, that's. That's, you know, it's not gonna happen. Plus, I had my son with me. There's really not a whole lot I could have done. Like, I couldn't leave him there. As he was checking out, I proceeded to go through the store, past the self checkout lines, and I looked over. I just thought, you know, I gotta say something to him. I gotta. I gotta go talk to him. I just can't. So as he was walking out, I pulled up right in front of him with my card and I. My exact words to him was like, you know, you look like somebody I know. Is your name Andrew? Nope. And he. He was not going to hang around. And it was him. It was definitely him. Now, you know, people, especially his attorney, what are the odds. What are the odds of tracking somebody down for almost a year and you see them at a grocery store? I don't know. But it happened. And it was needless to say, I have the papers with me every time. I have them in my briefcase. I have them in my car. I have them at work. I have other people that have them. All my servers have a copy of this stuff ready to serve just in case something like that were to happen again. So don't think I'll ever get that opportunity again. But you never know.

11:06Mighty Mike:Yeah, I actually keep a bucket now because I. Because of that experience that I had. I'll tell you one fun experience. I was in a courthouse and I'd been hunting this, trying to serve this professor of Chico State University. He was retired, and so I had served him like three times before. And then he moved. You know, we go to court every day to file papers at the courthouse. And so I was in line at the courthouse and I heard this voice and I was like, I know that voice. And I listened and I heard. He's just shooting it with a couple guys. Yeah, no, I'm a professor down over at, you know, Chico State. And I thought, that's him. And I didn't have the documents, but I was at the courthouse. So I said. I looked it up on my phone and I bought a copy of the paperwork at the courthouse. I checked the box individual and said, here you go.

11:55Jeff Cremean:Nice. Very nice.

11:56Mighty Mike:I felt like such a ninja when I did that. I mean, if I would have saw him at the store, I would have been in trouble. So what I wanted to know, and I'm sure other servers are the same, is what's the next step? Step? Like you can only skip trace them so much, right? You can only.

12:13Jeff Cremean:Yeah, there's a, there's a lot of people looking for this guy for one reason or another. It's not just a serving papers. You know, as you can imagine, he's made a lot of people upset with his comments and his viewpoints. And hey, you know, I believe in the first Amendment. I think everybody can believe in whatever they want to believe in. You believe clowns should, should make more money when they go to parties. Fine. You know, just the fact that, you know, you threaten violence and harass people, I don't think bodes well. So anyway, with that being said, a lot of people look for him. We're all to put feelers out there and we're all going off tips, you know, whether it be the media, reporters and other process servers. And from here, where do we go? Waiting on a tip. There's been rumor that, you know, he claims he's in Cambodia, that he was in Nigeria and he was in Russia. Personally, in my opinion, I think he's right here. Whether it be in town or the state of Ohio, at least in the United States, he's not overseas. So it's, it's going to be off a tip, it's going to get lucky, somebody's going to see him, he's going to show himself somewhere. That's pretty much all we can do right now. Just sit back and yeah, you just

13:14Mighty Mike:got to post somebody up over by the protein powder. Okay, So I hope you get him. And when you do get him, maybe we'll have you back on the show or even we'll do a Facebook Live so that it'll just be quick one.

13:27Jeff Cremean:I look forward to the day.

13:29Mighty Mike:Believe me, you have dreams of the day.

13:31Jeff Cremean:Yeah. Hey, quick break from the episode to tell you about something that's changing the game for processors servers across the country. It's called Mighty Process Servers. And yeah, you can join absolutely free inside. You'll get full access to every course, every download, and the educational tools that we use to help process servers build profitable companies. We meet every Tuesday at 1pm Eastern for our live Mighty Mastermind call. Come join the conversation. You can connect with other professionals, post on the discussion board, direct message members, and become part of one of the most engaged communities for process servers. Don't wait. Go to mightyprocess server.com and join today. Those who get verified, get listed and start bidding on jobs same day. Now let's get back to the show.

14:31Mighty Mike:What case tracking software would you recommend as the best? I would take you as a processor of a toolbox guy.

14:37Jeff Cremean:Yeah, yeah, Processors, toolbox or like server manager, you know, and again, I don't even, to be honest with you, I don't use them. I'm really. Again? Yeah, I'm kind of, I'm still, you know, I'm a firm believer in the old fashioned way of doing things and my customers seem to like it. You know, I've tried to offer them the different softwares and the, you know, the process tool and everything. And my customers like, you know, just use the Quartz return. We don't want this, we don't want that. And I, I just kind of been doing that for years and it works for me so far.

15:05Mighty Mike:No, I'm intrigued, Jeff, because let me tell you something, there's beauty in simplicity. So I'm just curious. We don't have to go too far into it, but you have like a service request form.

15:14Jeff Cremean:Yes.

15:14Mighty Mike:And they fill that out and is your return or your field sheet, if you were, is that a part of the same form?

15:20Jeff Cremean:No, that's a different form, in fact. And that's the thing, we kind of create our own affidavits and our returns of service if they want. For anybody that has a just your federal district return of service, you know, we'll start off with that if somebody wants something different. We've created so many different types of, you know, affidavits and nonserv affidavits and returns of service. You know, we've had people say, yep, you know, we don't want this notarized. You don't have to notarize it. So we'll just make it a simple proof of service. Of course, you know, as you know, in California they have their own and you know, New York wants certain things, a lot of different states and people want different things. So definitely we kind of have, we kind of have a variety of affidavits and stuff we use.

15:56Mighty Mike:So that's cool. Yeah, that's a, that's cheaper.

15:59Jeff Cremean:Yeah, yeah, it is, it is.

16:01Mighty Mike:I tell you, there's beauty and simplicity. And I, when I first started out, I had a four and I thought I was a genius because I had my service request area on top where I gave the customers info and special instructions. And then at the bottom it had four spots for first attempt, second attempt, third attempt, and I only did four attempts because most of my customers were for unlawful detainers. In our local area, you had to get three attempts for diligence before you could post or subserve. So. So, yeah, there's beauty and simplicity. I appreciate that. What is your favorite skip trace tactic?

16:32Jeff Cremean:I think what's worked for us over the years are the neighbors knocking on the doors. I tell you, there's. We have had more nosy neighbors help us get people served than anything. You know, it's a simple skip tracing tool. You know, there's a lot of ways of skip tracing, but boy, just, you know, I don't know how many times, and I'm sure a lot of servers have experienced this. You know, neighbors out washing the car. You know, you go over, hey, so and so here. You know what? No, they're. They're down the street at this park, at the baseball game. Oh, really? Which park is that? You know, blah, blah, blah, park. You go down there now, you know, if somebody's been dodging you for a few weeks and you really want to get them served, I don't mind going to a park at a ball game and getting them served. You know, that may be the only opportunity. Opportunity to get them. So. So, yeah, I think, I think neighbors are very informative, can be very helpful for getting somebody.

17:15Mighty Mike:Yeah. And actually you can skip trace a specific address, not a person, and it'll give you the people that live in that general area. Or you can go on Google and find out what the next door neighbor's address is and skip trace and get the phone number and then call, say, hi, is this Jill? So if you're looking for Jill, you call up and ask the neighbor and say, hi, is this Jill? And then she's going to go, oh, no, Jill lives next door. Okay. Oh, sorry about that. That, you know, that's a tactic. That's a good one. That works a lot.

17:43Jeff Cremean:Yeah.

17:44Mighty Mike:Jeff, what is your favorite tool for defense?

17:47Jeff Cremean:I think, you know, there's weapons and there's this and there's that, you know, I firmly believe. And being human with people, talking to them, you know, one thing that taught me about that bad experience. You know, I think if you, if you're there and you're, you're calm and you hear them and you're honest with them, say, hey, look, you know, I got these papers, you know, But I think that's worked more than anything, you know, to be, to be, you know, for lack of a better word, aggressive or cocky or, you know, pushy and Doing too much. I don't think that's going to help you out. I think really trying to really talk to people and there's a lot of different ways of doing that. My biggest thing is somebody that's wanting to avoid service. You know, I try to tell them hey look, I'm going to come back, I'm going to keep coming back, you know, I'm not going to go away and this is not going to go away. I think, you know, and I can't, I'm not a lawyer, I can't give them legal advice but I try to tell them hey look, rest off taking this now, you know about so things like that in that nature that to me has been a best tool. Call it a time tool, call it whatever you want. I think it's a really good tool to use.

18:43Mighty Mike:Yeah. I did a poll on Facebook and what was the best tool for defense and people came back and actually I gave some options and I gave like a gun and a knife and all these things and then I gave a few options. Like Common sense.


18:58Mighty Mike:Those things that are inside of you like in your brain and in your habits and the way that you treat people, the way that you talk to people, those are the things that had the most hits. I think one of them had like 64, common sense had like 64 and the next one had 30 and the actual gun I think only had like 16. And we all like to talk about the guns that we own, but the truth is when you're out there serving using your, your gift of gab or your ability to control a situation with your words is way more powerful than a gun.

19:27Jeff Cremean:Absolutely.

19:28Mighty Mike:A gun is an immediate. It's not an answer, it's not a resolution. It's a tragedy if you did have to pull it. Now don't get me wrong, I'm not, I'm not anti gun. I'm just saying agree with you. That's absolutely correct.

19:39Jeff Cremean:Yeah. And guts could be dangerous and they can, they can promote, get you in a situation where you know, somebody could get hurt or killed. And again I'm totally not anti gun either. I totally believe in that and it's, a lot of people should have it for their protection. So. And I've never been really big badge guy, you know, I again I'm just kind of, kind of human old fashioned way of doing things.

19:56Mighty Mike:So yeah, in California it's actually become quite, most of the server companies, it's quite anti badge because a lot of people are getting convicted and charged, you know, charged and potentially convicted for impersonating an officer.


20:10Mighty Mike:Throwing around words like officer of the court and things like that. And you know, I used to do it when I first started because that's what they said in my training class. And really we're not, you know, we're, you know, Joe down the street could serve papers, but he can't serve more than 10 in California. I know it's different in every state, but. Jeff, what book would you recommend?

20:28Jeff Cremean:Anything. John Grisham. I'm a huge John Grisham fan. In fact, the older I get, I'm doing a lot more reading and I love to, you know, like a lot of people just don't have the time. But John Grisham, really, just the fact, you know, he's mentioned process servers in his stories and subpoenas being so I always kind of like that part of it. But just his, his work is just, I think is amazing. He just, you know, in the legal aspect of it really, I'm really interested in that part of it.

20:54Mighty Mike:That's really cool. I'm gonna have to check it out. John Grisham. I'm actually writing a book. It's going to be done here in about 90 days is my goal. And it's going to be on process, server safety and best business practices. It's going to be great.

21:07Jeff Cremean:Awesome. That's awesome.

21:08Mighty Mike:Yep. You can get a free copy@processserverdaily.com freebook Jeff, did you have a mentor?

21:16Jeff Cremean:You know, I started off at a young age. I'm the second youngest of 10 children. And growing up, it was one of those things where as you can imagine, you either go off to college or go get a job. You're not going to hang around the house, that type of thing. So my mentor was, no doubt about it, my father, he was a hard working man raising 10 kids, him and my mother, to me they're the most awesome people on the planet. But nevertheless, you know, he said, you know, work hard and be nice and don't ever give up. And he was always supportive of all my brothers and sisters, whatever road they, whatever road they took. And he was, he was so excited for me when I started Citywide Legal Messenger Service. You know, he loaned me a thousand dollars which I had to pay him back by the way. He wasn't that nice. But so yeah, he was, he was truly my mentor. He really. Now did he know anything about filing stuff for the houses, doing serving papers? Absolutely not. Just his life lessons taught me. Even to this day I still use them. Has really taught me a lot and just got me far.

22:20Mighty Mike:That's great. And so you answered one of the questions. What's the greatest advice you've ever received?

22:25Jeff Cremean:Greatest advice ever. She was definitely from my father. And be humble, be nice, you know, work hard. Told my own kids that, you know, I tell you, if you, if you're nice, no, don't be too nice. You want to be taken advantage of. Not, not saying that. But I tell you, being nice, being compassionate, being humble will get you so much further in life. I trul believe that. And that's the way I try to live my life and do my work.

22:45Mighty Mike:To provide an abundance of value without expectation. You know, just as a business practice practice, but also just as a person. There's many examples of that. Whether it's in your love life or in with your family, if you provide value without expectation, it will come back to you. Like you said, don't be taken advantage of. But sometimes it might feel like it. And then the next day you're like, wow, I didn't expect you to do all these nice things for me. That's the idea. Jeff, what would you do do if you woke up today, had all the same skills and knowledge, had no clients, a smartphone, a car and only $100, what would you do in the next week?

23:23Jeff Cremean:Well, I would definitely do some marketing, reaching out to other people. Advertisement to a certain extent. And I tell you the best thing that I would do is to get out there and do a good job for folks. And I think word of mouth advertisement has been a key for me to my success. It's one thing to go out and say you're a processor or say you're do this and do that, but if you do it, you do, you know, it, it takes that one paralegal that you do a great job for. You communicate the whole time you're doing everything you need to be doing. You know, that paralegal could be involved in a group that tells another paralegal, you know, and so on and so forth. So I think, you know, part of doing that good job is communicating. You know, if somebody sends you a paper, you know, you know, don't, don't take three days, get back to them if it's a rush and what's going on, and certainly don't take another week to send them back to return of service, you know, that type of thing. Because again, that word of mouth can also hurt you too. So it could be a very valuable factor. It could also hurt your business. So. But I would Pound the pavement and get out there and try to talk to as many people as I could talk to. Paralegal groups, you know, bar association, that type of thing.

24:28Mighty Mike:That's good. So one of the things that I take from your story is that from, from your methods is that be diligent, get out there. You know, sometimes it's nice to have a little hand up. Not a handout. But the truth is in this example, you only have a hundred dollars. You have a couple car, you have the knowledge that you already have and you have a smartphone, so you can, you have the Internet, you know, you can search things. Guys, anybody can do this. You get out there and go after it. I say anybody can do it. Like anybody who wants to build a business. You know, some people, they're not cut out for serving papers. And if that's the case, build the business, have someone else serve the papers. There's a lot of really good husband and wife teams out there. Jeff, what is a parting piece of guidance you want to give to the servers out there?

25:11Jeff Cremean:Again, like what we've talked about previously, you know, stay humble, treat people with kindness. You have a job to do and certainly do it, but in doing so, just remember, you know, this, this thing's bigger than you. Don't, don't go out there thinking you're Captain Bob the process server and think that you're better than everybody, that type of thing. Just, just go out and communicate with your customer. Take good care of your customer. You know, communication is key. You know, I touched base on it earlier, but, you know, I don't know how many times I've used serv the nation where, you know, they do 75% of the job. And what I mean by that is, you know, hey man, I got this rush. I need to serve right away. This is a big customer, blah, blah, blah. Well, by gosh, they went out and they got it served right away. Did a great job. A week later, hey, where's my return of service? I got to get this filed. The attorney screaming at me, they got to get this filed. So follow through on your job. Do it all right. Not just half of it. Definitely get in the network groups, you know, meeting you guys and get involved with this and naps members and stuff. Great, great tool. It's great to get advice from people. You know, again, I've been doing this for a of years. I still seek advice and I'll call, I'll call server that I've been dealing with for 20 years, say, hey man, how would you do this or, you know, what's your, what's your viewpoint on this? So never stop learning because there's, I tell you, there's a, there's a lot to learn in this industry.

26:28Mighty Mike:You're right, Jeff, there is. And a big part of the industry for process servers, what I find most often is that they find themselves in a chasm alone, by themselves in the way that they think that every other process servers, their competition. The truth is that many process servers out there have too much work and they would be more than glad to give you the work if you could give them a discount.


26:48Mighty Mike:And if that's what you need to get off the ground and to get your business rolling so you can raise your prices and have, have some more customers, some more attorney clients come in, then that's, that's what you got to do.


26:58Mighty Mike:I started out making 20 bucks a paper. How about you?

27:01Jeff Cremean:You know, when I worked at the law firm, I think I made about $4 an hour. Whether that be filing at the courthouse or showing a paper. Then even after that, yeah, it's, I think. And then after that, you know, as time went on, I think I was getting 20 bucks of paper at that point. So, yeah, you know, it's been a, been a. Certainly make, you know, charge more for that these days.

27:21Mighty Mike:Jeff, I appreciate your story. I want to personally thank you for being on the show. I've been really impressed with your story and the whole situation with the neo Nazi hunter. That's just a side thing. Watching the video and seeing your operation going on, it's definitely worth being excited about. So I'm excited to share it with the world. Jeff, what's the best way that we can connect with you and then we'll say goodbye?

27:43Jeff Cremean:Sure. You can reach us via email. Our email address is. Jeff Encore. Encore.net Definitely a phone call away. 614-414-0730

27:53Outro:that's a wrap on another episode of Process Server Daily where the legal support industry levels up. Want to grow your process serving business with the best marketing tools, the most engaged community and the highest ranking director online? Visit mightyprocessserver.com claim your listing Join our free community. Surround yourself with process servers who get it and build something real. From the field to the courtroom. This is Process Server Daily. Until next time, stay safe out there and live mighty.

06 - Jeff Cremean | Mighty Process Server

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